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Film Forum at Home FAQ

Please note: all Virtual Cinema rentals are provided by third party streaming services.You may be required to create and use a new account for each service. Your Film Forum login will not be recognized, and Film Forum membership discounts are not honored for Virtual Cinema rentals. Price, rental periods, and streaming capabilities vary per title. If you need support or assistance for a Virtual Cinema rental, please use the support available through that rental's streaming service: Film Movement Plus supportKino Now supportVimeo supportEventive support.

For support with Film Forum At Home titles, please see below.

How do I rent a film?
How can I watch a film on my TV?
Can I stream from outside of the US?
How long do I have to watch the film?
Where can I find the rentals I’ve purchased?
The film I want to watch has a closing date. If I rent it today, do I still have a month to watch it?
Do you have an app for my phone or tablet?
Do I get my Film Forum member discount when I rent from Film Forum At Home?
Can I use a Film Forum gift certificate to rent from Film Forum At Home?
Can I purchase a gift rental for someone?
How can I let my friends know about my rental?
How can we get together afterwards to talk about the film?
Are there any fees on top of the rental price?
I still need help.

How do I rent a film?

Go to FILM FORUM at HOME. If you do not already have a virtual cinema account, click "Don't have an account?" and follow the prompts. Previous logins, such as a Film Forum membership login, will not be recognized and you must create a new account.

Once you’re logged in to your account, choose a film from the menu on the right. You can watch the trailer by clicking play in the video box or click “Get @home tickets + donate” to rent.

Then you can choose to pay the price of the rental or add on a donation to Film Forum. After choosing, enter your credit card information and click “Pay”. Once your payment is processed you will be able to watch your film.

How can I watch a film on my TV?

You will have to cast the film from your computer, phone or tablet to your Smart TV or connected device such as Apple TV, Roku or Chrome Cast. Please note: at this time using airplay between iPhone and a Roku device is not available. Since there are so many different combinations, if you need instructions for your specific setup we recommend consulting the user guide for your device or doing an internet search.

Can I stream from outside of the US?

No, Film Forum only has US rights to stream content. We recommend you go through your local virtual cinema when the film becomes available near you.

How long do I have to watch the film?

You have 30 days to start the film once your payment is processed and 48-hours to finish watching once you’ve started playing.

Where can I find the rentals I’ve purchased?

First log in to your Film Forum at Home account. After you’ve logged in, select “My Account” in the top navigation bar, and select “My Purchases.” You will be able to stream your active rentals from here.

The film I want to watch has a closing date. If I rent it today, do I still have a month to watch it?

Yes. Follow the instructions in the answer above to find your active rentals.

I paid for a rental at a specific showtime but I want to watch it now.

You can switch your rental to watch on-demand before the showtime. Just click “You have a ticket. Watch now!” under the video player. Note, once the film starts you will have 48-hrs to finish it.

Do you have an app for my phone or tablet?

Not currently but one is in development and we hope to offer it soon.

Do I get my Film Forum member discount when I rent from Film Forum At Home?

Unfortunately, due to the special pricing of our online offerings, we cannot offer a member discount at this time.

Can I use a Film Forum gift certificate to rent from Film Forum At Home?

We cannot honor gift certificates for Film Forum At Home rentals. You can still use your gift certificate to purchase our merchandise in our shop or at the theater as soon as we reopen.

Can I purchase a gift rental for someone?

Yes! Click “Give the gift of cinema” above the film selection menu at the top right. You can purchase up to 10 tickets at one time for multiple recipients. Just put in their email and they will be sent a coupon code they can claim for a rental. (Note: Your friend will have to create a FILM FORUM at HOME account, if they haven't already, in order to redeem the coupon code.)

How can I let my friends know about my rental?

Once you’ve paid to rent a movie, you’ll see a box that says “Invite Your Friends” just under the video window. Click that and you’ll see buttons for Facebook, Twitter, and LinkedIn posts as well as for messaging through What’s App, WeChat, Facebook Messenger, and email (your default email program). We’ve added links to your movie's viewing page in the automated post & message, but feel free to change the text and/or add the time you plan on watching to bring your friends together for a viewing party.

How can we get together afterwards to talk about the film?

Our viewing platform does not currently support group video chat, but we're working on it and hope it will soon. Our films always generate great discussion, so in the meantime we hope you will plan your own Zoom or other videoconferencing meetup -- the virtual cinema version of a post-film "lobby" chat.

Are there any fees on top of the rental price?

Nope! The price you see listed is what you will pay.

I still need help.

You can use this form to contact us and we will respond the following business day.

Film Forum