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Film Forum at Home FAQ

Please note: all Virtual Cinema rentals are provided by third party streaming services.You may be required to create and use a new account for each service. Your Film Forum login will not be recognized, and Film Forum membership discounts are not honored for Virtual Cinema rentals. Price, rental periods, and streaming capabilities vary per title. If you need support or assistance for a Virtual Cinema rental, please use the support available through that rental's streaming service: Film Movement Plus supportKino Now supportVimeo supportEventive support.

For support with Film Forum At Home titles, please see below.

How do I rent a film?
How can I watch a film on my TV?
Can I stream from outside of the US?
How long do I have to watch the film?
How do the showtimes work?
I paid for a rental at a specific showtime but I want to watch it now.
Where can I find the rentals I’ve purchased?
The film I want to watch has a closing date. If I rent it today, do I still have a month to watch it?
Do you have an app for my phone or tablet?
Do I get my Film Forum member discount when I rent from Film Forum At Home?
Can I use a Film Forum gift certificate to rent from Film Forum At Home?
Can I purchase a gift rental for someone?
Are there any fees on top of the rental price?
I still need help.

How do I rent a film?

The first time you purchase a film from Film Forum At Home you will be asked to register. This will require your name, email, and a password and will be a separate login from any previous Film Forum logins.

Once you’re logged in to your account, choose a film from the menu on the right. You can watch the trailer by clicking play in the video box or click “Get @home tickets + donate” to rent. You can choose a showtime if you’d like to watch the movie at the selected time or On-demand if you’d like to watch the film immediately or any other time in the rental window (you can still change these options after you purchase).

Then you can choose to pay the price of the rental or add on a donation to Film Forum. After choosing, enter your credit card information and click “Pay”. Once your payment is processed you will be able to watch your film.

How can I watch a film on my TV?

You will have to cast the film from your computer, phone or tablet to your Smart TV or connected device such as Apple TV, Roku or Chrome Cast. Please note: at this time using airplay between iPhone and a Roku device is not available. Since there are so many different combinations, if you need instructions for your specific setup we recommend consulting the user guide for your device or doing an internet search.

Can I stream from outside of the US?

No, Film Forum only has US rights to stream content. We recommend you go through your local virtual cinema when the film becomes available near you.

How long do I have to watch the film?

You have 30 days to start the film once your payment is processed and 48-hours to finish watching once you’ve started playing.

How do the showtimes work?

If you choose a showtime with your rental, the feature will start playing at that exact time as long as you are logged in to the page. This gives you an opportunity to watch our films along with friends and other Film Forum patrons. If you’d rather watch at any other time chose “On-Demand.”

Where can I find the rentals I’ve purchased?

First log in to your Film Forum at Home account. After you’ve logged in, select “My Account” in the top navigation bar, and select “My Purchases.” You will be able to stream your active rentals from here.

The film I want to watch has a closing date. If I rent it today, do I still have a month to watch it?

Yes. Follow the instructions in the answer above to find your active rentals.

I paid for a rental at a specific showtime but I want to watch it now.

You can switch your rental to watch on-demand before the showtime. Just click “You have a ticket. Watch now!” under the video player. Note, once the film starts you will have 48-hrs to finish it.

Do you have an app for my phone or tablet?

Not currently but one is in development and we hope to offer it soon.

Do I get my Film Forum member discount when I rent from Film Forum At Home?

Unfortunately, due to the special pricing of our online offerings, we cannot offer a member discount at this time.

Can I use a Film Forum gift certificate to rent from Film Forum At Home?

We cannot honor gift certificates for Film Forum At Home rentals. You can still use your gift certificate to purchase our merchandise in our shop or at the theater as soon as we reopen.

Can I purchase a gift rental for someone?

Not at this time but we hope to offer this option in the future.

Are there any fees on top of the rental price?

Nope! The price you see listed is what you will pay.

I still need help.

You can use this form to contact us and we will respond the following business day.